The official website of the Vanuatu Department of Immigration and Passport Services

Department of Immigration
& Passport Services

Privacy Policy

Welcome to the Fiji Immigration Department website. The privacy and security of your personal information is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you access or interact with our website. By using our website, you consent to the practices described in this policy.

Information We Collect:

1.1 Personal Information: When you visit our website, we may collect personal information such as your name, date of birth, nationality, contact details (including email address, phone number, and address), passport information, and other relevant data required for visa applications, immigration inquiries, or any other services offered through our website.

1.2 Non-Personal Information: We may also gather non-personal information automatically, including your IP address, browser type, device type, operating system, and website usage data through cookies and similar technologies. This information is collected to improve the functionality and performance of our website.

Use of Information:

2.1 We use your personal information for the following purposes:

  • To process visa applications and immigration-related inquiries.
  • To respond to your queries and provide customer support.
  • To send important updates regarding changes in immigration laws, regulations, or policies.
  • To enhance and personalize your experience on our website.
  • To analyze website traffic and improve website performance.
  • To comply with legal obligations and government requirements.

2.2 We may use non-personal information to analyze user behavior, track website performance, and improve our services and user experience.

Sharing of Information:

3.1 We may share your personal information with third parties in the following circumstances:

  • With government authorities and agencies for visa processing and immigration purposes.
  • With our service providers who assist us in providing services through the website.
  • When required by law, regulation, or legal process.
  • In case of any merger, acquisition, or sale of assets, where your information may be transferred to the new entity.

3.2 We do not sell, rent, or lease your personal information to third parties for marketing purposes. 

Security:

4.1 We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Cookies and Tracking Technologies:

5.1 Our website may use cookies and similar tracking technologies to collect non-personal information and enhance your browsing experience. You can control cookie preferences through your browser settings.

Third-Party Links:

6.1 Our website may contain links to third-party websites. Please note that this Privacy Policy only applies to the Fiji Immigration Department website. We do not have control over the content or practices of third-party websites, so we encourage you to review their privacy policies before providing any personal information.

Changes to the Privacy Policy:

7.1 We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised policy will be posted on this page, and the effective date will be updated accordingly.

Contact Information:

8.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the use of your personal information, please reach out to us via our enquiry form on our official website.

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.